Quality Service with Smart Rumuno
Our Mission
At Rumuno, our mission is to provide innovative and user-friendly digital solutions that enhance guest experiences and improve the efficiency of hotel operations. We aim to increase customer satisfaction by instantly addressing guest requests in their own languages. Ensuring real-time guest satisfaction and developing digital capabilities to stay strong in a competitive environment are among our priorities.
With our advanced alert system and comprehensive reporting services, we help hotel staff optimize their workflows and deliver faster, more effective service to their guests. Rumuno is dedicated to strengthening your digital reputation and contributing to the growth of your business.
Our Purpose
Rumuno's purpose is to oversee the operational and management skills of hotel businesses and to enhance service quality by keeping track of actions related to guest requests.
Contributing to the development and promotion of our country's tourism, optimizing the efficiency of businesses with comprehensive reporting and advanced alert systems, and providing high-quality responses to guest requests during their stays.
Our Story
Believing that a stay at a hotel should be an experience where guests create unforgettable memories, relax, and rejuvenate, we set out on our journey. However, after many years in the hospitality industry, we noticed that communication breakdowns between hotel operators and guests led to guest dissatisfaction and decreased operational efficiency.
This realization became the fundamental motivation behind the creation of Rumuno.
A hotel operator's primary goal is to ensure guest satisfaction by responding quickly and effectively to their needs. However, traditional methods and manual tracking systems made it challenging to achieve this goal. Guests often had to wait a long time for their requests to be fulfilled, and staff struggled to determine which requests were the most urgent. This situation created a stressful environment for both guests and staff.
At Rumuno, we are here to make your guests' stays unforgettable and to enhance your hotel's competitive edge. Believing in the power of digital transformation and innovative solutions, we aim to make a difference in the industry and take your business a step further. With Rumuno, maximize your guests' happiness and your business's success.